Return/ Refund & Exchange Policy

Refund & Return Policy

At Daisystees.Co, we strive to ensure customer satisfaction. If you are not completely happy with your purchase, please review our refund and return policy below.

I. REFUND POLICY

We offer a 30-day return/refund window, starting from the day you receive your order.

1. Refund Eligibility:

To qualify for a refund, the item must meet the following conditions:

  • The item must be unused and in the same condition as when you received it.
  • It must be returned in its original packaging.
  • Refunds will not be granted for:
    • Items with obvious signs of wear and tear.
    • Items with missing parts or not in original condition.
    • Products with damaged or missing labels.
    • Items that show excessive use.
    • Custom-made or custom-ordered products.

2. How to Request a Refund:

If your order meets the refund criteria and falls within the 30-day period, please follow these steps:

  1. Contact our support team at [email protected] and wait for confirmation.
  2. Print your order confirmation email and the return label provided. Attach these to your package.
  3. Pack the item securely in its original packaging.
  4. Ship the package using a reliable courier service to the following address:

đź“Ť Daisystees.Co
UK Office: 24-26 Arcadia Avenue, FIN0000, London, N3 2JU, United Kingdom

3. Refund Processing & Fees:

  • Return shipping costs are the responsibility of the customer.
  • Approved refunds will be processed to your original payment method within 7 business days (excluding weekends and holidays) after we receive the returned item.

4. Late or Missing Refunds:

If you haven’t received your refund after 7 business days, please follow these steps:

  1. Check your bank account for any pending transactions.
  2. Contact your credit card provider to confirm the refund status.
  3. Reach out to your bank, as some refunds may take additional processing time.
  4. If you still haven’t received your refund, please contact us for further assistance.

II. RETURN POLICY

1. Return Eligibility:

To be eligible for a return, your item must meet the following criteria:

  • It must be unused and in the same condition as when received.
  • It must be returned in its original packaging.
  • Returns will not be accepted for:
    • Items with obvious signs of wear and tear.
    • Items with missing parts or not in original condition.
    • Products with damaged or missing labels.
    • Custom-made or custom-ordered products (only eligible for exchange).

2. How to Return a Product:

If your return request is approved, please follow these steps:

  1. Print your order confirmation email and the return label provided. Attach these to your package.
  2. Pack the item securely in its original packaging.
  3. Ship the package to the return address provided by our support team.

3. Exchanges (If Applicable):

We only offer replacements for damaged or defective items. If you need an exchange for the same product, please email [email protected] and send your item to the provided return address.

4. Return Shipping Fees:

  • Customers are responsible for all return shipping costs.
  • Shipping, handling, and additional fees are non-refundable.
  • We do not accept cash on delivery (COD) for returned items.
  • We highly recommend using a trusted mail service and providing us with a tracking number for your return.

For any further assistance, feel free to contact our support team at [email protected].

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