Deliveries

Shipping & Return Policy

Worldwide Shipping

We proudly offer worldwide shipping through trusted carriers, including USPS, UPS, FedEx, DHL, and other reliable local shipping providers.

Order Processing Time

  • Processing Time: 5-10 business days (Monday – Friday)
    Each product is handcrafted specifically for you, which may result in a slightly longer production time. We appreciate your patience!

Estimated Transit Time

  • Shipping Time: 10-22 business days (Monday – Friday)

Shipping Fees

  • Flat Rate: $5.99 for all orders.
  • Free Shipping: Available for orders over $100.

While we strive to deliver your order on time, external factors such as weather conditions or traffic delays may occasionally impact delivery schedules. We appreciate your understanding in such cases.

Order Modifications & Cancellations

Once an order has been confirmed, it cannot be modified or canceled. If you would like to request a refund, you must initiate the refund process within 30 days of receiving your product.

Tracking & Item Not Received

  • After placing an order, you will receive a tracking number via email once your package has been shipped.
  • If your order has not arrived within the estimated delivery time, please:
    1. Check your tracking status through the link provided.
    2. If tracking details are unavailable or unclear due to system limitations, contact our customer support for assistance.

📧 Email: [email protected]
📞 Phone: +44 79 84 9889 78 (Chicago Time: 9:15 AM – 12 AM)
💡 If we are unable to answer your call, please leave a message with your order number and details of your issue.

Return & Refund Policy

If you wish to return a product, please refer to our Return & Refund Policy and initiate the return process within 30 days of receiving your order.

Return Guidelines

  • All items must be unused, in their original condition, and packaged securely in the original packaging.
  • Custom or personalized products are only eligible for exchange.

Return Process

  1. Contact our customer service team to initiate a return request.
  2. Safely pack the item and include the purchase confirmation email inside the package.
  3. Ship the item to our return address:

📍 Return Address:
UK Office: 24-26 Arcadia Avenue, FIN0000, London, N3 2JU, United Kingdom

Important Notes

  • Customers are responsible for return shipping costs.
  • Shipping, handling, and other fees are non-refundable.
  • Cash on delivery (COD) returns are not accepted.
  • Providing a tracking number for your return is required.
  • Once we receive and confirm your return, a refund will be processed within 7 business days.

For further questions or assistance, please contact us at 📧 [email protected].

Thank you for shopping with us! 💙

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