WHAT’S THE RETURN ADDRESS?
Please first contact us at [email protected].
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Please keep this in mind when receiving deliveries.
WHICH SIZE SHOULD I ORDER?
Please read the size chart of each product carefully in the product description.
HOW CAN I MODIFY MY ORDER OR CANCEL?
We only allow order modifications within 24 hours of payment.
Please contact us to request a modification. If you cannot access the website, please email our support team at [email protected].
CONTACT POINTS
📧 Email: [email protected]
📍 US Office: 24-26 Arcadia Avenue, FIN0000, London, N3 2JU, United Kingdom
📞 Phone: +44 79 84 9889 78
I WANT TO ADD MORE PRODUCTS TO AN ORDER I’VE ALREADY PLACED.
We cannot modify an order after it has been placed to add more items and charge you for them.
You can either:
- Place a new order with the additional products you want.
- Cancel your existing order (you will get refunded) and place a new one with all the products you want.
As always, feel free to contact our Support Team if you need assistance.
MY ORDER WAS SHIPPED, HOWEVER, I NEED TO MAKE CHANGES TO MY ADDRESS.
Please contact us immediately if you have just placed the order a few hours ago.
Unfortunately, we cannot modify an order once it has left our warehouse, as we strive to ship items as quickly as possible.
If you have a USPS tracking link, check the Forward Mail service on USPS’ website to see if you can schedule the package to be delivered to a different address.
WAS MY ORDER PLACED? I DID NOT GET AN ORDER CONFIRMATION.
Please check your SPAM folder for any order notifications from us. Sometimes, they may be under the “Updates,” “Promotions,” or “Social” tabs.
Our Order Confirmation messages come from [email protected].
To prevent missing our emails in the future, whitelist our email address to avoid messages going to spam.
WHAT COUNTRIES DO YOU SHIP TO?
We ship to more than 200 countries, including:
🇺🇸 United States | 🇨🇦 Canada | 🇦🇺 Australia | 🇳🇿 New Zealand | 🇬🇧 United Kingdom | 🇫🇷 France | 🇪🇸 Spain | 🇩🇪 Germany | 🇳🇱 Netherlands | 🇧🇪 Belgium | 🇨🇭 Switzerland | 🇵🇱 Poland | 🇲🇽 Mexico | 🇧🇷 Brazil | 🇦🇪 United Arab Emirates | 🇿🇦 South Africa … and many more!
HOW CAN I TRACK MY ORDER?
We provide tracking numbers for all orders. You can track your order here.
In rare cases, tracking information may take 7-10 business days after shipping to update online (or longer depending on postal service processing).
Sometimes, the tracking code is unavailable while the package is traveling through sorting centers. Please be patient, as you are covered by our 30-day+ buyer protection program.
REFUND/ RETURN/ REPLACEMENT POLICY
Please refer to our [Refund & Return Policy here].